The messages section has "Inbox" and "Outbox". Any contact that has replied in the past lands in the “Inbox” also in the case the last message(s) is outbox.
Imagine the use case below:
- Usually after a connection accepted, I send a thank you message, and often the contact replies with a short thank you back
- Then there are multiple messages that take place from automations with that contact
- Every time I send a message this contact appears in the Inbox and sorted by the time I sent that message
- Result is that the Inbox section is full of contacts that I have sent messages and it's hard to find the contacts that I need to reply.
I know there is a dot that turns on blue if a message is unread that helps finding the message I need to reply, but still there is high risk to miss a lead if I click on that unread message as it changes to read immediately.
What I would suggest is adding another button/section for the “truly” inbox messages (sorted by date as already implemented), this way we will know which messages need our attention. Maybe rename the current “Inbox” to “Engaged” or “Replied” or similar
This will help a ton and save so much time! 😃
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In Review
💡 Feature Request
About 2 months ago

christos
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In Review
💡 Feature Request
About 2 months ago

christos
Get notified by email when there are changes.